Complaints

It may happen that something doesn't go as planned. We recommend that you first make your complaints known to us by emailing info@flouer.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur through https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

Additionally, for consumers in the EU, it is also possible to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been handled elsewhere, you are free to submit your complaint via the platform of the European Union.